In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
Tag: Strategic Outsourcing
#CounterpunchWithSVG E09: Despite Its Battles, IBM Is Confident That Its India Business Will Thrive. Will It, Really?
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
Can NTT India Handle Client Needs In A Post-Covid World To Become A $1 Bn company?
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IT Companies Resort To Layoffs As Pressure Mounts Due To Covid Crisis
The information technology (IT) industry is laying off thousands of employees across the globe and in India, on grounds of non-performance, lack of projects and rightsizing surplus staff as pressure mounts on firms due to an uncertain business environment. …
Read More IT Companies Resort To Layoffs As Pressure Mounts Due To Covid Crisis
With Valuations At Historical Low, M&A Activity To Pick Up Pace In IT Industry
The hunt for the right acquisition in the IT industry is expected to pick up pace as valuations are down to a historical low, with the possible merger of mid-tier players Mindtree and L&T Infotech playing out earlier than expected. …
Read More With Valuations At Historical Low, M&A Activity To Pick Up Pace In IT Industry
Trump’s Order Queers The Pitch For H-1B Workers
US President Donald Trump’s order restricting American federal agencies from hiring foreign workers, including those on the coveted H-1B visas, is likely to further squeeze Indian outsourcers as they work on many such projects either directly or as sub-contractors. …
Companies Pivot To Digital Even As IT Budgets Are Under Pressure
As the proverbial light at the end of the Covid-19 tunnel increasingly seems like a mirage, with every day bringing new challenges, IT budgets are under increasing pressure. But companies are also spending on initiatives that will help them recover quickly…
Read More Companies Pivot To Digital Even As IT Budgets Are Under Pressure
Some Relief For Indians As Trump Allows Certain Exemptions In H-1B, L-1 Ban
In what could be a respite for Indian IT professionals and those working in the healthcare sector in US, the Trump administration has announced certain exemptions in H-1B and L-1 travel ban for those continuing employment with the same employer.…
Read More Some Relief For Indians As Trump Allows Certain Exemptions In H-1B, L-1 Ban
Roshni Nadar Takes Charge At HCL Technologies
Roshni Nadar Malhotra, the only child of billionaire industrialist Shiv Nadar, has been named chairperson of HCL Technologies Ltd, India’s third largest information technology (IT) services firm, as part of a succession plan. “Roshni’s appointment means new blood and new…
IT May See Surge In Offshoring Biz
Indian software services exporters are likely to gain from a steady shift in offshoring business of their global clients amid the upheaval caused by the coronavirus pandemic. With North America and Europe contributing as much as 60% of revenues, shifting business onshore will…
5 Lessons That COVID19 Has Taught Us So Far
COVID19 is a watershed moment, and a new set of realities are emerging as a consequence. Fact is, the impact of this pandemic will be felt in ripples that will hit us well after it is over. Like it or not,…
COVID-19 Is Evolving Quick, So Should You Dear Technology Decision-Maker
Nobody wants to be slotted or be identified as a specific type of individual. But the fact is, we are all, a particular type. We all have our strengths, our quirks, and a lot more that allows those around us…
Read More COVID-19 Is Evolving Quick, So Should You Dear Technology Decision-Maker
NTT Elevates India CEO Kiran Bhagwanani, Rejigs APAC Leadership
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IT Firms Lean On Utilities & Communication Arms
Indian IT services providers Tata Consultancy Services, Infosys and Wipro expect their communications and utilities verticals to clock steady growth, even as the core financial services, retail and travel segments take a hit due to the Covid-19 pandemic. Clients in the travel and hospitality industry have already reduced…
Companies To Seek Technological Intervention To Reinforce Business Post-Pandemic Shutdown
Companies across sectors are more likely to look out for advanced tools and technologies that could facilitate their business growth multifold once the shutdowns following the Coronavirus pandemic are lifted worldwide, a top Verizon executive said.Australia-based Robert Le Busque, Managing Director at Verizon Asia Pacific, …
Read More Companies To Seek Technological Intervention To Reinforce Business Post-Pandemic Shutdown
Hyper AI To Wellness Helpdesk: BPM Firms Adapt To Coronavirus Crisis
Apart from work from home, business process management (BPM) companies have taken a host of measures to ensure employee engagement and client productivity. This has meant changing things not just in India, but a host of other geographies that they are present…
Read More Hyper AI To Wellness Helpdesk: BPM Firms Adapt To Coronavirus Crisis
COVID-19 Is Both A Rude Reminder And A Game Changer For Tech Companies
Last 45-60 days have been nothing short of a whirlwind for all of us. From cancelled travel plans to complete shutdowns, most countries have been impacted in more ways than one.While the scale of the COVID-19 pandemic is still unravelling…
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COVID-19 Is Both A Rude Reminder And A Game Changer
COVID-19 is a rude reminder of the fragility in our systems of doing business. It’s also a game-changer for government and organisations if they take the right lessons from this world event and invest in the right people and technology…
Read More COVID-19 Is Both A Rude Reminder And A Game Changer
Delta Air Cuts Tech Projects, Slashes 1,300 Vendor Jobs
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Technology Firms Will Be Beneficiaries, Not Casualties, Of Coronavirus
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Coronavirus Pandemic: Impact On Aviation To Hurt IT firms, Revenues May Drop 1-7%
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Covid-19 impact: IT-ITeS Sector May Trim Workforce To Cut Costs
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Coronavirus: IT Firms Ask Clients Abroad To Allow Staff To Work From Home
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Genpact’s Response To Coronavirus Is A Lesson In What Not To Do During A Pandemic
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TCS’s Global Head Of IT Infrastructure Succumbs To Massive Heart Attack At 53
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India’s IT Industry Braces For Coronavirus Impact
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Tech Cos Enforce Work-From-Home Clause Amid Coronavirus Outbreak
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IT Services Cos Discover Silver Lining In Cloud Deals
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Hiring Trickling Down In IT, Startups & MNCs
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Digital Skills To Decide Pay Hikes At Infosys
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