#CounterpunchWithSVG E10: IBM To Focus On The Contact Centre And This Time It’s About Data & AI. But Are The Clients Ready?

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

#CounterpunchWithSVG E09: Despite Its Battles, IBM Is Confident That Its India Business Will Thrive. Will It, Really?

#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…

IT Companies Resort To Layoffs As Pressure Mounts Due To Covid Crisis

The information technology (IT) industry is laying off thousands of employees across the globe and in India, on grounds of non-performance, lack of projects and rightsizing surplus staff as pressure mounts on firms due to an uncertain business environment.  …

Blockchain-Based Solutions, Key To Infosys’ Finacle Growth Plans

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