In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
Catch Matthew Glitzer, Vice President, IBM Security, Asia Pacific in an exclusive conversation with Sanchit Vir Gogia (SVG), Chief Analyst & CEO, Greyhound Research on our executive dialogue series, #CounterpunchWithSVG. This series is about sharp, honest, and unfiltered conversations. The format is…
Read More #CounterpunchWithSVG E05: IBM Says It Can Secure The Modern Enterprise But I Had Qs
Catch Robert S. Sutor (Bob), Vice President - IBM Q Strategy & Ecosystem, in an exclusive conversation with Sanchit Vir Gogia (SVG), Chief Analyst & CEO, Greyhound Research on our executive Q&A series, #CounterpunchWithSVG. As the name suggests, SVG does really pull…
Read More #CounterpunchWithSVG E04: IBM’s Love Affair With Quantum Computing Is Age-Old Yet New
Catch John Lombard, CEO - Asia Pacific, NTT Ltd., in an exclusive conversation with Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research on our executive Q&A series, #CounterpunchWithSVG. As the name suggests, Sanchit does really pull some punches and then, of…
Read More #CounterpunchWithSVG E03: John Lombard of NTT Ltd.
Catch Bjorn Engelhardt, Senior Vice President - APJ, Riverbed Technology in an exclusive conversation with Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research on our executive Q&A series, #CounterpunchWithSVG. As the name suggests, Sanchit does really pull some punches and then,…
Read More #CounterpunchWithSVG E02: Bjorn Engelhardt of Riverbed
Catch Faiyaz Shahpurwala - VP, General Manager IBM Cloud in an exclusive conversation with Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research on our executive Q&A series, #CounterpunchWithSVG. As the name suggests, Sanchit does really pull some punches and then, of course,…
Read More #CounterpunchWithSVG E01: Faiyaz Shahpurwala of IBM