In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
Scroll below for our latest tweets on this topic. Read a more updated thread by clicking on any of the tweets below. Lastly, please spare a moment to retweet, share and respond to this thread! https://twitter.com/s_v_g/status/1254968441158561792?s=20 https://twitter.com/s_v_g/status/1254970795467538433?s=20 https://twitter.com/s_v_g/status/1254971511422611456?s=20 https://twitter.com/s_v_g/status/1254972281626882048?s=20 https://twitter.com/s_v_g/status/1254976161592967169?s=20…
Read More RedHat Summit 2020 Reinforces Focus On Hybrid Cloud
IBM on October 28 made its biggest-ever acquisition- that of open source software company Red Hat for $34 billion, and the deal could have some impact on the India operations of the combined entity, feel experts. Calling the deal a…
Read More IBM’s Red Hat Acquisition: Here’s What The Mega Deal Means
On Sunday, IBM said it is acquiring Red Hat for $33 billion, a premium of 63% over its traded value, as it looks to build the hybrid cloud capability and take on entrenched players such as VMware, Google Cloud, Amazon…
IBM has announced a new IBM Cloud Private software platform to help companies unlockĀ billions of dollarsĀ in technology investment in core data and applications and extend cloud-native tools across public and private clouds. Sanchit Vir Gogia, Chief Analyst, Founder and CEO,…
Read More IBM Brings Cloud-Native Environment To Private Clouds