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Tag: Customer Experience
How 5-star Hotels Are Using Tech To Improve Customer Relations
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Bjorn Engelhardt of Riverbed In #CounterpunchWithSVG
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CustomerSuccessBox Raises $1 Million From pi Ventures, Others
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Despite All The Focus On Customer Experience, Customers Are Still Unhappy. Here’s Why.
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Are Companies Using Digital Tech To Their Advantage?
A panel at ‘Mint’s’ Enterprise Technology Summit evaluates the progress that companies have made by using blockchain and artificial intelligence. Sanchit Vir Gogia, Chief Analyst, Founder and CEO, Greyhound Research There is so much of hype; what boils down in…
Episode 5: Greyhound TV Dealing With Digital – In Conversation With Bjorn Engelhardt
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Want To Get CX Right? Here’s A Little Something You Need To Know!
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Here’s Why Mainframes Are Still Relevant In The Cloud & Mobile Era
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Tweet Chat On The Future Of Mainframe
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Panel Discussion On Digital Transformation: Greyhound Research In Discussion With Dimension Data
Here is a quick glimpse of Sanchit Vir Gogia, Chief Analyst & CEO of Greyhound Research presenting on the topic of Digital Transformation at Dimension Data's Shape The Next Leadership Connect Forum 2017. https://www.facebook.com/GreyhoundResearch/videos/1452466174801639/ To see the complete video footage…
Catch Greyhound Research at Dimension Data Leadership Connect 2017
Catch Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research at Dimension Data Leadership Connect 2017. What is the event about? We are experiencing unprecedented change and disruption in the industry today. Business and technology paradigms are changing at a…
Streaming Movies Space Sizzles With Amazon’s Entry
Will Amazon’s newly-launched SVOD platform Prime Video spell a turf war? Over-the-top players and market analyst note that content, pricing and ease of payment will be a key strategic area for consumers to shift preferences. India’s OTT market already has…
On A Screen Near You: The Amazon Versus Netflix Battle
The global battle between Netflix and Amazon for a larger share of TV and movie viewership is all set to play out in India. Eleven months after Netflix launched its services in India, e-commerce giant Amazon has now launched its…
Keynote: Who Owns Digital Transformation?
Below are excerpts of a recent Keynote by Sanchit Vir Gogia on the topic: Who Owns Digital Transformation?
SoftBank Group Writes Down $555 Million In Ola, Snapdeal Investments
Japan’s SoftBank Group Corp. has written down as much as 58.1 billion yen ($555 million) in two of its biggest investments in India, cab-hailing firm Ola (ANI Technologies Pvt. Ltd) and e-commerce marketplace Snapdeal (Jasper Infotech Pvt. Ltd), the company…
Greyhound Radio on Impact of Reliance Jio on Digital Businesses in India
Catch Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research in a conversation with Sunil Dutt, President Devices at Reliance Jio Infocomm Limited and Hitesh Dudani, Co Founder at Univibe Network. Listen to the podcast here or on iTunes / SoundCloud: Note for IT Decision Makers –…
Jio: Telecom Giant Reliance Sparks India Price War
The Indian telecoms giant, Reliance, is offering smartphone users what it says is the cheapest mobile data network in the world. Sanchit Vir Gogia, Chief Analyst and CEO at Greyhound Research, said he was worried about Jio getting a monopoly…
जियो के सहारे रिलायंस ऐसे लड़ेगा ‘प्राइस वॉर’
रिलायंस की ओर से नए मोबाइल नेटवर्क जियो को बाज़ार में उतारने के बाद दूरसंचार कंपनियों के बीच नए ग्राहकों को पाने की लड़ाई तेज़ होने की संभावना है. ग्रेहाउंड रिसर्च के संचित गोगिया को इस बात की चिंता है…
Dialling Up Cheap Data In India: Greyhound Research Insights On Reliance Jio
India's telecoms giant, Reliance, is offering smartphone users what it says is the cheapest mobile data in the world. It's hoping to tap into India's vast market of potential smartphone users. Click here to see the video.
Greyhound Radio on Reliance Jio Launch
Catch Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research with Anshoo Nandwaani, VP & Principal Analyst, Greyhound Research in a conversation about the Reliance Jio announcement and its impact on the telecom sector in the country and across the globe on Greyhound Research’s knowledge sharing…
Reliance Jio: The Race To Claim Rs 20,000 Crore From The Indian Consumer Annually
Indian consumers are inspired by icons, billion-dollar investments, price wars and discounts. They are in awe of the superlative ways in which businessmen are able to offer freebies to capture market share. Reliance Jio is here, and like all things…
Reliance Jio Launch Set To Jolt India’s Telecom Sector
Expert View in Live Mint by Sanchit Vir Gogia (chief analyst and chief executive) and Anshoo Nandwaani (vice-president and principal analyst) at Greyhound Research. To read the complete Freemium Research Note, click here. Reliance Industries Ltd’s (RIL) telecom unit will start offering services from 5…
Reliance Jio Launch Set To Jolt India’s Telecom Sector
On 1st September 2016, Reliance Industries Chairman, Mukesh Ambani, announced details of the Reliance Jio launch in the company’s 42nd Annual General Meeting Per the company it will start offering services from 5th September but the commercial launch will be…
Reliance Jio Launch, Tariff Plans Sends Social Media Into A Frenzy
We finally know when Reliance Jio will be launching and the kind of tariffs it is offering. Needless to say Jio could start a data war with rival network operators, and that is all social media was talking about. While some…
Reliance Jio’s ‘Data-Giri’ To Unleash Price War, Slash Bills: Analysts
Consumers could see their monthly mobile bills coming down significantly as Reliance Jio's (RJio) disruptive entry into the Indian telecom market with rock-bottom prices is expected to unleash a new round of price war in the industry, analysts today said.…
Reliance Jio Stirs Market With Free Calls
Mukesh Ambani, Chairman of oil-to-telecom conglomerate Reliance Industries, offered customers lifetime free voice and roaming and unlimited data under the Reliance Jio (RJio) Welcome Offer starting September 5. “This announcement will unleash price wars among telcos and users can expect…
Greyhound Radio with Amandeep Singh Sarna, Starwood Hotels
Catch Amandeep Singh Sarna, Regional Director IT for Starwood Hotels & Resorts worldwide, in a conversation with Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research on Greyhound Research’s knowledge sharing initiative, Greyhound Radio. Listen to the podcast here or on iTunes / SoundCloud: About…
How Jabong Dropped The Ball In Its Battle With Myntra
On July 26th, Gaurav Alagh, a former journalist turned entrepreneur, was having a bit of a bad day and he was getting rilled up on Twitter. His navy blue polo T-shirt hadn't come in, which he had ordered from fashion…
Apple Reaffirms India Retail Store Plans As iPhone Sales Stay Strong
Apple Inc.’s chief executive Tim Cook has reaffirmed the iPhone-maker’s plans to open its own retail stores in India, which he described as one of its fastest-growing markets. According to Sanchit Vir Gogia, Chief Analyst and CEO of Greyhound Research,…