In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
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The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
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Catch Kiran Bhagwanani, CEO - South Asia, NTT Ltd. in an exclusive conversation with Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research on #GreyhoundTV #ONTrigger, our peer-to-peer dialogue series. https://www.youtube.com/watch?v=Xuw29x1hqs8
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Exports-focused Indian IT services firms have stepped up focus on the typically smaller footprint domestic market, driven by Indian companies transforming their business using digital technology and as the government moves to use technology to improve governance. In the past…
Read More Indian IT Looks Homeward As Digital Transformation Kicks In
Vodafone Idea Limited (VIL) is believed to have finalised a new $700-800 million (Rs4,900 crore-5,600 crore) five-year technology outsourcing contract with IBM, a deal that is expected to contribute a major part to the Rs8,400 crore annual opex savings that…
Vodafone Idea is believed to have finalised a new $700-800 million (Rs4,900 crore-5,600 crore) five-year technology outsourcing contract with IBM, a deal that is expected to contribute a major part to the Rs8,400 crore annual opex savings that the telecom…
Read More Vodafone-Idea, IBM Set To Seal $700-800 Million 5-year IT Outsourcing Deal
Vodafone Idea Ltd. (VIL), India’s top telecom operator, may miss an internal deadline of December 2018 to finalise new IT contracts, and is holding advanced talks with US software major IBM to finalise a multi-year deal by March end, which, some estimates suggest, could…
Read More Vodafone Idea Outsourcing Deal To Exceed USD 1 Billion for IBM India
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