In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
Tag: SBI
#CounterpunchWithSVG E09: Despite Its Battles, IBM Is Confident That Its India Business Will Thrive. Will It, Really?
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
With IT Companies The King Of Good Times, Clients Want To Be Prince
Indian companies are asking their information technology vendors to pass on the benefits of automation and improving technology in the form of rate cuts and outcome-based pricing, highlighting the need for Indian IT players to speed their move away from…
Read More With IT Companies The King Of Good Times, Clients Want To Be Prince
Big Local Tech Buyers Push IT Vendors For Rate Cuts
Indian companies are asking their information technology vendors to pass on the benefits of automation and improving technology in the form of rate cuts and outcome-based pricing, highlighting the need for Indian IT players to speed their move away from…
Read More Big Local Tech Buyers Push IT Vendors For Rate Cuts