In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
With IBM Corp. splitting its business into two companies to build focus on hybrid cloud and artificial intelligence (AI), up to one-fourth of its India employees are expected to be part of the new entity, Arvind Krishna, chief executive officer, IBM said on…
Read More IBM Business Split: One-Fourth Of India Staff May Be Part Of New Entity
While the Greyhound Research team is working on a more in-depth commentary about the IBM Split, broadly, we believe this move mirrors the tough call that IBM took ages ago when it let go of its PC business and sold…
Read More IBM Splits Into Two – Initial Thoughts By Greyhound Research
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Exports-focused Indian IT services firms have stepped up focus on the typically smaller footprint domestic market, driven by Indian companies transforming their business using digital technology and as the government moves to use technology to improve governance. In the past…
Read More Indian IT Looks Homeward As Digital Transformation Kicks In
Vodafone Idea Limited (VIL) is believed to have finalised a new $700-800 million (Rs4,900 crore-5,600 crore) five-year technology outsourcing contract with IBM, a deal that is expected to contribute a major part to the Rs8,400 crore annual opex savings that…
Vodafone Idea is believed to have finalised a new $700-800 million (Rs4,900 crore-5,600 crore) five-year technology outsourcing contract with IBM, a deal that is expected to contribute a major part to the Rs8,400 crore annual opex savings that the telecom…
Read More Vodafone-Idea, IBM Set To Seal $700-800 Million 5-year IT Outsourcing Deal
Vodafone Idea Ltd. (VIL), India’s top telecom operator, may miss an internal deadline of December 2018 to finalise new IT contracts, and is holding advanced talks with US software major IBM to finalise a multi-year deal by March end, which, some estimates suggest, could…
Read More Vodafone Idea Outsourcing Deal To Exceed USD 1 Billion for IBM India
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IBM’s two major global bets — cloud and cognitive — are also the two weakest areas for the computing giant in India, where it seems to be struggling in a highly competitive market. Will the new India MD be able…
On January 4, 2017, IBM India named Karan Bajwa as the new Managing Director. He takes over the reigns from Vanitha Narayanan, who has now been appointed as the Chairman. Per the announcement, this change is effective immediately; both Karan and Vanitha will report…
Read More Whilst Transforming Clients, IBM India Must Also Transform Within