In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
The information technology (IT) industry is laying off thousands of employees across the globe and in India, on grounds of non-performance, lack of projects and rightsizing surplus staff as pressure mounts on firms due to an uncertain business environment. …
Read More IT Companies Resort To Layoffs As Pressure Mounts Due To Covid Crisis
The hunt for the right acquisition in the IT industry is expected to pick up pace as valuations are down to a historical low, with the possible merger of mid-tier players Mindtree and L&T Infotech playing out earlier than expected. …
Read More With Valuations At Historical Low, M&A Activity To Pick Up Pace In IT Industry
US President Donald Trump’s order restricting American federal agencies from hiring foreign workers, including those on the coveted H-1B visas, is likely to further squeeze Indian outsourcers as they work on many such projects either directly or as sub-contractors. …
As the proverbial light at the end of the Covid-19 tunnel increasingly seems like a mirage, with every day bringing new challenges, IT budgets are under increasing pressure. But companies are also spending on initiatives that will help them recover quickly…
Read More Companies Pivot To Digital Even As IT Budgets Are Under Pressure
In what could be a respite for Indian IT professionals and those working in the healthcare sector in US, the Trump administration has announced certain exemptions in H-1B and L-1 travel ban for those continuing employment with the same employer.…
Read More Some Relief For Indians As Trump Allows Certain Exemptions In H-1B, L-1 Ban
Roshni Nadar Malhotra, the only child of billionaire industrialist Shiv Nadar, has been named chairperson of HCL Technologies Ltd, India’s third largest information technology (IT) services firm, as part of a succession plan. “Roshni’s appointment means new blood and new…
Indian software services exporters are likely to gain from a steady shift in offshoring business of their global clients amid the upheaval caused by the coronavirus pandemic. With North America and Europe contributing as much as 60% of revenues, shifting business onshore will…
5G technology is poised as the latest iteration of wireless network connectivity to bring out the best potential of IoT driven innovations across industry. India is pushing for a local approach in bringing standard to enable relevant use cases for wider 5G adoption.…
Read More ETTelecom 5G Congress 2019: Wider 5G Adoption Possible With Indian Standards
Bharti Airtel has temporarily extended its technology outsourcing contract with IBM till January end, and is in talks with the US firm for a new contract after that, which could be narrower in scope and lower in value, at $200-250…
Read More Airtel, IBM Tech Outsourcing Deal Extended Till Jan-end
After launching its public cloud services in September, Oracle is vying for the market dominated by Amazon Web Services – by changing its organisation culture to mimic that of AWS itself. “Digital sales will be challenging for Oracle because most…
In a move that should worry local providers, large multinationals, including Amazon Web Services (AWS), Microsoft and IBM, have announced the launch of data centre facilities in India over the last year to capture the thriving local cloud computing demand.…
After the entry of Microsoft and IBM in the public cloud data center market, and with more to follow, the CIO will have to be a connoisseur in weighing cloud options. Public cloud data center services: Indian vs foreign providers…
Read More India becoming the new battlefield for data center providers
Recently Bharti Airtel signed a new deal with IBM for its IT needs that sent shockwaves through the IT industry and signaled a whole new era, not just for the Indian telecom giant, but in how relationships between telecom and IT may…
Tech giant IBM‘s deal with India‘s largest private telecom operator, Airtel, to manage its infra and application services is expected to touch USD 1 billion in the next five years, research firm Greyhound said today. The firm also estimates that the current size…
Read More IBM’s deal with Airtel can touch $1 bn in next 5 yrs: Analyst
Tech giant IBM‘s deal with India‘s largest private telecom operator, Airtel, to manage its infra and application services is expected to touch USD 1 billion in the next five years, research firm Greyhound said today. The firm also estimates that the current size…
Read More IBM’s deal with Airtel can touch $1 bn in next 5 yrs: Analyst
Indian telecom service provider Bharti Airtel has changed its IT outsourcing strategy that impacted enterprise IT major IBM in a big way. But the deal announced on Wednesday did not surprise many infotech analysts. Sanchit Vir Gogia of Greyhound Research Strategic Outsourcing…
Read More Why Airtel changed IT outsourcing strategy that impacted IBM
Tech giant IBM‘s deal with India‘s largest private telecom operator, Airtel, to manage its infra and application services is expected to touch USD 1 billion in the next five years, research firm Greyhound Research said today. The firm also estimates…
Read More IBM’s deal with Airtel can touch $1 bn in next 5 yrs: Analyst
IBM India and Bharti Airtel have finally announced their renewed partnership. The deal had come under a lot of limelight thanks to its sheer size and much was said about IBM losing the race for one of the biggest IT…
Read More Refreshed IBM-Bharti deal might touch $1bn over next 5 years: Greyhound Research
About the same time Steve Jobs was shipping his first Apple Macintosh in 1978, a start-up floated by a bunch of young Indian entrepreneurs had developed the first indigenous micro-computer. Hindustan Computers Limited, as it was known then, had developed…