In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
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With IBM Corp. splitting its business into two companies to build focus on hybrid cloud and artificial intelligence (AI), up to one-fourth of its India employees are expected to be part of the new entity, Arvind Krishna, chief executive officer, IBM said on…
Read More IBM Business Split: One-Fourth Of India Staff May Be Part Of New Entity
While the Greyhound Research team is working on a more in-depth commentary about the IBM Split, broadly, we believe this move mirrors the tough call that IBM took ages ago when it let go of its PC business and sold…
Read More IBM Splits Into Two – Initial Thoughts By Greyhound Research
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#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
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Scroll below for our latest tweets on this topic. Read a more updated thread by clicking on any of the tweets below. Lastly, please spare a moment to retweet, share and respond to this thread! https://twitter.com/s_v_g/status/1254968441158561792?s=20 https://twitter.com/s_v_g/status/1254970795467538433?s=20 https://twitter.com/s_v_g/status/1254971511422611456?s=20 https://twitter.com/s_v_g/status/1254972281626882048?s=20 https://twitter.com/s_v_g/status/1254976161592967169?s=20…
Read More RedHat Summit 2020 Reinforces Focus On Hybrid Cloud
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IBM on October 28 made its biggest-ever acquisition- that of open source software company Red Hat for $34 billion, and the deal could have some impact on the India operations of the combined entity, feel experts. Calling the deal a…
Read More IBM’s Red Hat Acquisition: Here’s What The Mega Deal Means
On Sunday, IBM said it is acquiring Red Hat for $33 billion, a premium of 63% over its traded value, as it looks to build the hybrid cloud capability and take on entrenched players such as VMware, Google Cloud, Amazon…
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