In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
Overall, the global software developer community and enterprises have given a positive response to Microsoft's recent move to make its automation and scripting platform PowerShell available to Open source software Linux including Ubuntu, Centos, Red Hat and Mac OS X…
Read More What Does Microsoft PowerShell’s Availability On Linux Means To Enterprises And CIOs?
Satya Nadella, chief executive officer of Microsoft Corp, is landing in the country on Monday at a time when his company is “streamlining” its troubled global smartphone hardware business even as the growth of India’s smartphone business is accelerating. Sanchit…
Microsoft Corp., the world’s biggest software company, is doing the unthinkable. It is readying to deploy its new operating system (OS), Windows 10, on the cloud. Labelled “Windows as a service”, the company will provide free upgrades to users of Windows…
In a widely anticipated move, Microsoft announced last week that its newly launched operating system, Windows 10, will be provided as a free upgrade to the users of Windows 7, Windows 8.1 and Windows Phone 8.1. Terry Myerson, Executive Vice President,…