John Lombard of NTT Ltd. In #CounterpunchWithSVG

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Bjorn Engelhardt of Riverbed In #CounterpunchWithSVG

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Episode 5: Greyhound TV Dealing With Digital – In Conversation With Bjorn Engelhardt

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80 Million People Use Facebook Groups Every Month In India

Facebook Inc. announced on Wednesday that over 80 million people in India use Facebook Groups each month to stay in touch with family, collaborate on projects, plan trips and offer support to friends. Globally, more than 1 billion people use…

Greyhound Research Keynote & Panel Discussions Microsoft Partner Summit

What is the event about? As a business owner, your key intent would be to drive long term growth and profitability for your business. To stay ahead of the game, you need solutions and trusted partners, who can help transform…

Developing mobile-first for a better customer experience

The new paradigm of user and customer experiences is to look at the simplest, smallest, and lowest powered platforms first, and those who are doing so are reaping the benefits of expanded markets and simpler tools. MobileFirst is a customer…

The Gossamer Fabric of CEM

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to…

From Transactions to Contextual Engagement: Strategy Please?

“Competitive differentiation depends on pervasive customer engagement in a business environment that is proactive, innovative, agile and people-centric. Using Tom Peters’ principles such as “bias for action,” every person in your organization should be empowered to deliver maximum value to the…