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Category: Customer Experience Management
Despite All The Focus On Customer Experience, Customers Are Still Unhappy. Here’s Why.
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From Data Breaches To Discrepancies In IT Department: CIOs Aren’t Sacrosanct
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Too Soon To Celebrate The Judgement On Right To Privacy. Here’s Why.
Albeit the judgement by the 9 judge bench on August 24, 2017, is a landmark judgement, it's a little too early to celebrate. Despite the tons of chatter on this being a blow to UIDAI, we just cannot be sure…
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Want To Get CX Right? Here’s A Little Something You Need To Know!
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Tweet Chat On The Future Of Mainframe
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Greyhound Radio with Rajesh Janey, Dell EMC
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Users Must Demand Secure, Transparent Experiences Over Better Looking Apps
Let's start by considering a data point from a recent Greyhound Research study titled Global Mobile Apps Outlook 2017. From the 300+ global app makers we interviewed, nearly all state focus on a MobileFirst strategy and further simplifying User Experience as…
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How To Drive E-Commerce Business Through Predictive Analytics
Sanchit Vir Gogia, Founder & CEO of the Digital Transformation Research and Advisory firm Greyhound Knowledge Group points out that earlier e commerce firms used to depend on reactive analytics like push based email campaigns but over the years the…
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Telecom Wars To Continue In 2017, Consolidation Seen
Sanchit Vir Gogia, Chief Analyst & CEO of the Research & Advisory firm Greyhound Research, said operators would focus more on the enterprise side to push revenues. “Revenue is a challenge, particularly in the B2C space; we will see telcos focusing on the…
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ONTrigger with Rajesh Janey, Dell EMC
Catch Rajesh Janey, President and Managing Director, Dell Enterprise India, Dell EMC in an exclusive conversation with Sanchit Vir Gogia, Chief Analyst & Group CEO, Greyhound Research on our executive dialogue series, #ONTrigger. In this dialogue, Rajesh chats with Sanchit…
Greyhound TV Teaser: ONTrigger with Rajesh Janey, Dell EMC
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Salesforce Plans To Add 5 Lakh Jobs In Four Years
With increasing digitisation in India, cloud computing technology provider Salesforce along with its partners plan to add 5 lakh jobs by 2020. New digital technologies can monitor and analyse how equipment runs at a customer site, service providers can offer…
Leading With Digital – Why This Transformation Matters For Traditional Orgs and Its CXOs
In today’s time, while leading with Digital is evident, who owns this transformation still remains a bone of contention. This journey needs to be co-owned by those who will be impacted first – the CXOs. Having said that, the starting point…
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SoftBank Group Writes Down $555 Million In Ola, Snapdeal Investments
Japan’s SoftBank Group Corp. has written down as much as 58.1 billion yen ($555 million) in two of its biggest investments in India, cab-hailing firm Ola (ANI Technologies Pvt. Ltd) and e-commerce marketplace Snapdeal (Jasper Infotech Pvt. Ltd), the company…
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Reliance Jio’s Voice Over LTE: Reality Or Myth
Reliance Jio has been pushing Voice over Long-Term Evolution (VoLTE) as a faster way of communicating and data consumption. It is right because this new network delivers content in packets rather than sending the entire file over the network. It…
Greyhound Radio on Impact of Reliance Jio on Digital Businesses in India
Catch Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research in a conversation with Sunil Dutt, President Devices at Reliance Jio Infocomm Limited and Hitesh Dudani, Co Founder at Univibe Network. Listen to the podcast here or on iTunes / SoundCloud: Note for IT Decision Makers –…
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Jio: Telecom Giant Reliance Sparks India Price War
The Indian telecoms giant, Reliance, is offering smartphone users what it says is the cheapest mobile data network in the world. Sanchit Vir Gogia, Chief Analyst and CEO at Greyhound Research, said he was worried about Jio getting a monopoly…
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जियो के सहारे रिलायंस ऐसे लड़ेगा ‘प्राइस वॉर’
रिलायंस की ओर से नए मोबाइल नेटवर्क जियो को बाज़ार में उतारने के बाद दूरसंचार कंपनियों के बीच नए ग्राहकों को पाने की लड़ाई तेज़ होने की संभावना है. ग्रेहाउंड रिसर्च के संचित गोगिया को इस बात की चिंता है…
Dialling Up Cheap Data In India: Greyhound Research Insights On Reliance Jio
India's telecoms giant, Reliance, is offering smartphone users what it says is the cheapest mobile data in the world. It's hoping to tap into India's vast market of potential smartphone users. Click here to see the video.
Greyhound Radio on Reliance Jio Launch
Catch Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research with Anshoo Nandwaani, VP & Principal Analyst, Greyhound Research in a conversation about the Reliance Jio announcement and its impact on the telecom sector in the country and across the globe on Greyhound Research’s knowledge sharing…
Reliance Jio: The Race To Claim Rs 20,000 Crore From The Indian Consumer Annually
Indian consumers are inspired by icons, billion-dollar investments, price wars and discounts. They are in awe of the superlative ways in which businessmen are able to offer freebies to capture market share. Reliance Jio is here, and like all things…
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Reliance Jio Launch Set To Jolt India’s Telecom Sector
Expert View in Live Mint by Sanchit Vir Gogia (chief analyst and chief executive) and Anshoo Nandwaani (vice-president and principal analyst) at Greyhound Research. To read the complete Freemium Research Note, click here. Reliance Industries Ltd’s (RIL) telecom unit will start offering services from 5…
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Reliance Jio Launch Set To Jolt India’s Telecom Sector
On 1st September 2016, Reliance Industries Chairman, Mukesh Ambani, announced details of the Reliance Jio launch in the company’s 42nd Annual General Meeting Per the company it will start offering services from 5th September but the commercial launch will be…
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Reliance Jio Launch, Tariff Plans Sends Social Media Into A Frenzy
We finally know when Reliance Jio will be launching and the kind of tariffs it is offering. Needless to say Jio could start a data war with rival network operators, and that is all social media was talking about. While some…
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Reliance Jio’s ‘Data-Giri’ To Unleash Price War, Slash Bills: Analysts
Consumers could see their monthly mobile bills coming down significantly as Reliance Jio's (RJio) disruptive entry into the Indian telecom market with rock-bottom prices is expected to unleash a new round of price war in the industry, analysts today said.…
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Reliance Jio Stirs Market With Free Calls
Mukesh Ambani, Chairman of oil-to-telecom conglomerate Reliance Industries, offered customers lifetime free voice and roaming and unlimited data under the Reliance Jio (RJio) Welcome Offer starting September 5. “This announcement will unleash price wars among telcos and users can expect…
Using Bots To Enhance Experience And Engagement
In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things. At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the…
Making Big Data Drive Digital Transformation
As organisations adopt new applications and approaches to cater to non-traditional touchpoints, they are faced with an explosion of data. It's but natural for organisations to get overwhelmed by the large volumes of data generated daily (sometimes every few seconds)…
Vodafone Renews Outsourcing Deal With IBM
Vodafone India has renewed its technology outsourcing contract with IBM for five years. Rivals such as Tech Mahindra, Wipro, Tata Consultancy Services and Infosys were also in the fray for a deal that analysts say is worth $750-850 mn (Rs…