Using Bots To Enhance Experience And Engagement

In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things. At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the…

Using Digital Transformation To Improve Sales Effectiveness

In an omni-channel world, the evolution of go-to-market channels is undoubtedly enforcing a change in the role of Chief Sales Officers (CSOs). Traditional go-to-market channels like retail stores are being replaced by new-age digital channels such as mCommerce and eCommerce…

Companies trying to use bots in HR-related functions: Study

Chief Human Resources Officers (CHROs) are starting to pilot the use of bots in HR-related functions. According to a study by Greyhound Research titled Emerging Markets CHRO Priorities 2016, after talking to 750 CHROs, 6 per cent of them are…

Thoughts About Bots In Human Capital Management and Beyond!

In a recent research note we highlighted a key trend about Chief Human Resources Officers (CHROs) piloting and implementing Workforce Empowerment Systems (WES) to win the war for talent. This trend was noted in our recent Greyhound Research study titled…