From Transactions to Contextual Engagement: Strategy Please?

“Competitive differentiation depends on pervasive customer engagement in a business environment that is proactive, innovative, agile and people-centric. Using Tom Peters’ principles such as “bias for action,” every person in your organization should be empowered to deliver maximum value to the…

Decision Making A Roadblock For Adoption of Social Technologies

Most CIO conversations that I've had in the past few quarters either begin or end with a discussion on social technologies. While some refer to social as LinkedIn, Twitter and blogs, other mature and advanced users talk about tools like…