Large BPM Firms Ride Digital Data Analytics Wave

24 views Reading Time: < 1 minute

Business process management companies Genpact and EXL Services are seeing growth quicken for digital services, as clients increase investment in data analytics to improve customer mining. Among the top five BPM companies, US-listed Genpact grew more than 20% in the June quarter on big deals with large-format retailer Walmart, while EXL Services grew 15.9%, both typically faster than IT services companies.

Digital technology-led delivery is boosting growth for large BPM firms as more business applications are digitised and processes automated across businesses, said Sanchit Vir Gogia, chief executive officer, Greyhound Research. 

“The confluence of Internet of Things, analytics and artificial intelligence is transforming their business models. And, investments in these areas are now paying off,” he said. 

Gogia, however, pointed out that mid-tosmall size BPM firms continued to face hurdles.

[Economic Times]


Sanchit Vir Gogia: Sanchit is the Chief Analyst, Founder & CEO of Greyhound Research, a Global, Award-Winning, Technology & Innovation Research & Advisory firm. To read more about him, click here.

Have a question on this or other Technology & Innovation topics? Click here to set up an enquiry call with Sanchit Vir Gogia.

Copyright © 2019 Greyhound Research. All rights reserved. You may share this research note using the options made available. Please don’t copy this research note (complete or parts) and distribute over the web and emails. Connect with us if you need clarifications.

Leave a Reply