Air India’s Website A Major Hurdle For Those Trying To Fly Out

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Many Indians and foreign citizens planning to fly out in one of the special flights arranged by the government are fighting against all odds to book a ticket, which includes an inefficient and snag-prone Air India website. Many have stormed the airline’s timeline on Twitter to complain about incomplete transactions, unresponsive buttons, website crashes, “misleading information” on visa norms, as well as lack of essential information for passengers.

“Typically, airlines do demand mapping over a few [financial] quarters and a few months and then do the server sizing and the website works fine. But during an unplanned traffic surge, there are problems. This happens often but it doesn’t justify that their website was crashing. All it requires is to move the surge to a public cloud,” according to Sanchit Vir Gogia, chief Analyst & CEO, Greyhound Research.

[The Hindu]


Sanchit Vir Gogia: Sanchit is the Chief Analyst, Founder & CEO of Greyhound Research, a Global, Award-Winning, Technology & Innovation Research & Advisory firm. To read more about him, click here.

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