Many Indians and foreign citizens planning to fly out in one of the special flights arranged by the government are fighting against all odds to book a ticket, which includes an inefficient and snag-prone Air India website. Many have stormed the airline’s timeline on Twitter to complain about incomplete transactions, unresponsive buttons, website crashes, “misleading information” on visa norms, as well as lack of essential information for passengers.
“Typically, airlines do demand mapping over a few [financial] quarters and a few months and then do the server sizing and the website works fine. But during an unplanned traffic surge, there are problems. This happens often but it doesn’t justify that their website was crashing. All it requires is to move the surge to a public cloud,” according to Sanchit Vir Gogia, chief Analyst & CEO, Greyhound Research.
Analyst:
Sanchit Vir Gogia: Sanchit is the Chief Analyst, Founder & CEO of Greyhound Research, a Global, Award-Winning, Technology & Innovation Research & Advisory firm. To read more about him, click here.
Have a question on this or other Technology & Innovation topics? Click here to set up an enquiry call with Sanchit Vir Gogia.
To receive the latest insights (#GreyhoundStandpoint) from Greyhound Research, subscribe to our Newsletter ghound.co/Newsletter.
Copyright © 2020 Greyhound Research. All rights reserved. You may share this research note using the options made available. Please don’t copy this research note (complete or parts) and distribute over the web and emails. Connect with us if you need clarifications.