Going Private The Right Way For Twitter To Focus On User Growth And Revenue : Experts

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Elon Musk’s buyout of Twitter for $44 billion could provide the micro-blogging company the much-needed impetus to rework the company’s revenue and business model.

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Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research, told  BusinessLine that right now the two key focus areas for Twitter will be to improve the product and unlocking revenue lines.

“I think Twitter definitely needs a bit of a shake-up. It has not been performing in many accounts, be it in revenue metrics or performance, even simple things like tapping onto big markets like India and China, where a lot of volumes come from. There’s no INR pricing either,” said Gogia.

“In terms of user acquisition, too, they haven’t been able to make big waves. There’s no choice but to go private, as some of the major changes can come only when it goes private. Even Dell did it. The company needs to be away from QoQ pressures to make bold moves and out of the box moves. From a growth perspective, it is important to shake up the environment. This will work and for it to work you need a few extreme measures,” Gogia added.

Hindu Business Line

Additional analyst comments:

1/ Billionaires using public platforms to change the narrative or further their ideas is always a risk, and we have heard similar concerns with Jeff Bezos owning The Washington Post. But given how Elon Musk has used Twitter to push the envelope on free speech, it is doubtful he will use Twitter for any ulterior motives. However, one can never rule out any possibility, especially when a company goes private and all decision making happens behind closed doors. 

2/ It might be noteworthy that such strategic changes can only be institutionalised when the company is taken private and away from public scrutiny. And that’s what Elon Musk is suggesting. The fact is until the team has the QoQ pressure, it will never be able to make bold and aggressive changes that need out of the box moves. It might help to know that even companies like Dell had to go private to change their product lines, teams, sales practices, etc. Then, of course, it bounced back into public markets and has been doing rather well since.

3/ Going private does mean a ton of ruthlessness, and that, combined with Elon Musk’s unusual management style, has many concerned, if not worried. But this has proven to be effective in the past. And maybe it is what is needed to up the ante for Twitter.

4/ Twitter needs a bit of a shakeup. The product has not moved by leaps and bounds as it should have, and key markets like India and China haven’t been utilised very much. For instance, there is no INR specific advertising policy. That is so surprising, considering they have so many active users from India. The focus on the country and monetisation is relatively poor. 

5/ What Elon Musk does very well is gather public opinion to shape product strategy. Plus, from a stakeholder perspective, it is a great offer. 

6/ People have concerns about Musk’s erratic behaviour, but his image on Twitter is very different from how he does business. Too much is being said about the fate of existing CEO Parag Agarwal. Sundar Pichai is an excellent example of thriving in Google despite having demanding founders. Founders can be challenging and erratic, but people can survive and thrive under them. 

7/ There is also talk that the focus would primarily be on NFT and crypto now, but crypto still doesn’t define revenues. 

8/ Musk is talking about the blue tick and institutionalising it at a dollar rate per month. That will unlock a lot of value. In terms of other measures that the company can use to open possibilities – it can be a great lead management sales engine, a great marketing engine for branding, and an excellent customer service engine.

9/ But Elon Musk and the new team will have to keep in mind that their idea of free speech is not an equitable concept in today’s day and age. What they think of free speech in the US could be very different in India. There are cultural and regional nuances, and those need to be respected. There has to be a more nuanced approach to how freedom of speech is handled in light of the laws of the land. And I don’t think the company has done justice to that. Twitter’s relationship with the government in India is one of the weakest links. 

10/ Lastly, many brands haven’t warmed up to the platform because they haven’t acclimatised the product to local demands.

<strong>Analyst: Sanchit Vir Gogia</strong>
Analyst: Sanchit Vir Gogia

Sanchit is the Chief Analyst, Founder & CEO of Greyhound Research, a Global, Award-Winning, Digital & Technology Research & Advisory firm.

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