Nasdaq-listed outsourcing firm EXL Services seems to have come a long way from the breach of confidentiality fiasco it faced last year. On November 1 last year, American insurance player Travelers Indemnity Company had scrapped its client relationship with the business process outsourcing firm on this issue. The Nasdaq-listed Travelers was contributing about 10 per cent to the overall revenue of EXL as on November 4 last year.
According to Sanchit Vir Gogia, chief analyst and founder of Greyhound Research, EXL has come out of disastrous situations many times. “For a BPO to lose its client because of confidentiality breach is near-death. But EXL has survived that. After Travelers’s exit, it has only added clients,” he says.
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