Industry Spotlight E01: IBM Customer Experience Solutions For Banking & Financial Markets

The past few quarters have been busy for us at Greyhound Research. At one end, our team of analysts and consultants have been working closely with some of the world's biggest companies and helping them with their digital transformation strategy.…

Product Spotlight E01: IBM Watson AIOps

Over the past months, we at Greyhound Research have received a ton of requests from our end-user clients to offer more product deep-dives. Essentially, share insights that go beyond the usual 30,000 feet conversations and focus on products/suites that IT…

#CounterpunchWithSVG E10: IBM To Focus On The Contact Centre And This Time It’s About Data & AI. But Are The Clients Ready?

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

#CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?

#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…

#GreyhoundTV #ONTrigger With Kiran Bhagwanani, CEO – South Asia, NTT Ltd.

Catch Kiran Bhagwanani, CEO - South Asia, NTT Ltd. in an exclusive conversation with Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research on #GreyhoundTV #ONTrigger, our peer-to-peer dialogue series. https://www.youtube.com/watch?v=Xuw29x1hqs8