In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…

In the past month, I have spoken to over two dozen contact centre decision-makers on how they have managed the floor during #COVID19 times - all have stated the need to invest in more technology as key for operations hereon…
Wipro’s chief executive Thierry Delaporte is moving away from an earlier initiative of accounting senior leaders for the work they do with clients.Instead, the new focus will allow them to drive teams to ensure faster growth. The plans may be…
#CounterpunchWithSVG crossed a significant milestone yesterday. In this year so far the series has garnered over 30,000 views from over 100 countries. More than anything else, I see this milestone as the best stamp of approval for this format and…
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With IBM Corp. splitting its business into two companies to build focus on hybrid cloud and artificial intelligence (AI), up to one-fourth of its India employees are expected to be part of the new entity, Arvind Krishna, chief executive officer, IBM said on…
Read More IBM Business Split: One-Fourth Of India Staff May Be Part Of New Entity
While the Greyhound Research team is working on a more in-depth commentary about the IBM Split, broadly, we believe this move mirrors the tough call that IBM took ages ago when it let go of its PC business and sold…
Read More IBM Splits Into Two – Initial Thoughts By Greyhound Research
The latest changes to the H-1B visa program introduced amid a tough US presidential election campaign are expected to directly affect technology companies, foreign workers, and employers who rely on these non-immigrant US visas. “IT services providers can expect delayed decision-making and…
Last night the US administration sent yet another shock wave to the Indian IT by announcing changes to the H1B visa program again. Amongst the broader posture of clamping down aggressively on the number of visas issued, the Trump administration has…
Read More Trump Takes Another Stab At H1B Little Realizing It May Cause More Harm Than Good
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#CounterpunchWithSVG is now seven exchanges old and has been read more than 20,000 times from over 100 countries. I have had the pleasure of hosting some big names from the world of technology who have braved not only some straightforward…
Read More #CounterpunchWithSVG E08: Oracle Believes Its Cloud Is Like No Other. But Is It, Really?
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E07: NTT Ltd. Is Experiencing Record Growth, But Is It Enough?
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They know how to pick their battles. When Google Maps made inroads into India after its launch in February 2005, MapMyIndia (MMI) owners Rakesh and Rashmi Verma had a choice: to concentrate on the enterprise segment or take on the tech…
Read More Can MapMyIndia Beat Google To Be The Navigator Of ‘Atmanirbhar Bharat’?
Just about a year back, when afaqs! did a cover story on TikTok, it seemed like the short video platform was nearing the end of its problems in India. It seemed like the major concern for the ByteDance-owned video juggernaut…
The ‘technical partnership’ deal struck between US-based business software provider Oracle and ByteDance, the Chinese company that owns TikTok, is unlikely to bring cheers to users of the mobile app in India as the Centre is reportedly in no mood…
Read More TikTok Deal With Oracle May Not Lead Easing Of Ban In India
In the US, TikTok might be on the last legs of negotiation to find itself an American buyer but the big race is on In India. While several names like Microsoft, Twitter, Reliance Jio and now Oracle have come to…
Read More The Big Race For TikTok In India: What’s In It For The Buyer?
Earlier today, we published a research report on the possibilities and the likely outcomes if Oracle was to land TikTok. Since then, I've received many calls from friends in the media about the implication for TikTok's India business and whether or not…
Read More Oracle Running TikTok In India Doesn’t Make Sense: Here’s Why
Sunday night just got exciting, and how! Reports have confirmed that Oracle has won the bid for the U.S. operations of TikTok (a ByteDance company), leaving behind both Microsoft and Walmart from the race. It's being touted that this deal will not…
Read More Oracle Landing TikTok Means A Lot Of Things, But Definitely Not An Ad Network
The year 2020 has turned out to be a rather dramatic one so far. The COVID-19 pandemic has literally halted the world in its tracks. While parallels are being drawn to World War II, this pandemic is far graver and…
Read More #CounterpunchWithSVG E06: Red Hat Believes Open Hybrid Cloud Is The End Goal. But Is It?
Catch Matthew Glitzer, Vice President, IBM Security, Asia Pacific in an exclusive conversation with Sanchit Vir Gogia (SVG), Chief Analyst & CEO, Greyhound Research on our executive dialogue series, #CounterpunchWithSVG. This series is about sharp, honest, and unfiltered conversations. The format is…
Read More #CounterpunchWithSVG E05: IBM Says It Can Secure The Modern Enterprise But I Had Qs
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The information technology (IT) industry is laying off thousands of employees across the globe and in India, on grounds of non-performance, lack of projects and rightsizing surplus staff as pressure mounts on firms due to an uncertain business environment. …
Read More IT Companies Resort To Layoffs As Pressure Mounts Due To Covid Crisis
The hunt for the right acquisition in the IT industry is expected to pick up pace as valuations are down to a historical low, with the possible merger of mid-tier players Mindtree and L&T Infotech playing out earlier than expected. …
Read More With Valuations At Historical Low, M&A Activity To Pick Up Pace In IT Industry
US President Donald Trump’s order restricting American federal agencies from hiring foreign workers, including those on the coveted H-1B visas, is likely to further squeeze Indian outsourcers as they work on many such projects either directly or as sub-contractors. …
As the proverbial light at the end of the Covid-19 tunnel increasingly seems like a mirage, with every day bringing new challenges, IT budgets are under increasing pressure. But companies are also spending on initiatives that will help them recover quickly…
Read More Companies Pivot To Digital Even As IT Budgets Are Under Pressure
In what could be a respite for Indian IT professionals and those working in the healthcare sector in US, the Trump administration has announced certain exemptions in H-1B and L-1 travel ban for those continuing employment with the same employer.…
Read More Some Relief For Indians As Trump Allows Certain Exemptions In H-1B, L-1 Ban
Indian professionals are split between making peace with pay cuts and demanding pay raises in this year of crisis. Some experts say the lack of increments is not a big issue as people are saving money on commutes as they…
Read More Not Everyone In India Is Going Without A Salary Hike In 2020
Catch Robert S. Sutor (Bob), Vice President - IBM Q Strategy & Ecosystem, in an exclusive conversation with Sanchit Vir Gogia (SVG), Chief Analyst & CEO, Greyhound Research on our executive Q&A series, #CounterpunchWithSVG. As the name suggests, SVG does really pull…
Read More #CounterpunchWithSVG E04: IBM’s Love Affair With Quantum Computing Is Age-Old Yet New
Roshni Nadar Malhotra, the only child of billionaire industrialist Shiv Nadar, has been named chairperson of HCL Technologies Ltd, India’s third largest information technology (IT) services firm, as part of a succession plan. “Roshni’s appointment means new blood and new…
Indian software services exporters are likely to gain from a steady shift in offshoring business of their global clients amid the upheaval caused by the coronavirus pandemic. With North America and Europe contributing as much as 60% of revenues, shifting business onshore will…