Category Archives: Blogs

Greyhound CEO Sanchit Vir Gogia Says Analysts Need To Keep Their Heads On Their Shoulders #IIAR #InfluencerRelations #AnalystRelations

In the latest Coffee Talk webinar (hereGreyhound founder Sanchit Vir Gogia talks about the way his business has focussed research on specific client needs like IT strategy, sales and marketing. The Springboard and Forrester alumnus also places the three Greyhound businesses in context, and how they reinforce each other. He gives great examples of helping the CEO of a major cosmetics company to connect customer satisfaction with IT, using inventory management to drive better outcomes, and of helping an IT services firm to decide where to locate its offices. The Greyhound Golden Gate is also explained: it’s their community for over 100 of Asia’s most innovative IT buyers.

I’ve found Sanchit to be one of the smartest and most candid, and critically-minded when speaking about the analyst industry, and in the call he also mentions other firms, including Gartner, Forrester and HfS Research. so I am also delighted that his firm is one of the sponsors of the Analyst Relations Forum.

Source: Influencer Relations

Google Identifies Enterprise, Mobility And India Key For Growth

Source: Google.com
Source: Google.com

 

On July 18th 2014, Google organized an analyst briefing in India. The event conveyed two messages from Google – 1) growing importance of India for their business, and 2) commitment to the enterprise business. Attended by key Google representatives from across the Globe, the event was anchored on three key aspects – Google’s worldwide enterprise business, supplemented by their growth story in India and the company’s product strategy and direction. Below are some key highlights and Greyhound Research analysis from the event:

  • Google is serious about the Enterprise, and India. As a showcase of its commitment to India, Google quoted growth of 70% YoY in its India enterprise customer base spread across multiple verticals namely Manufacturing, Real Estate, Pharmaceuticals, eCommerce, Professional Services among others. To augment its existing presence, the company is also investing in regular enterprise customer meetings to gather customer feedback and provide immediate resolutions. To manage complex cases where special apps need to be integrated or scripted for the Google environment, the company is also planning to add to its base of channel partners.

Greyhound Research Standpoint

Greyhound Research believes Google has done well to step up its presence in India. While the company has enjoyed strong adoption for Google Apps with Small and Mid-Market Enterprises, only reasonable success has been achieved with large enterprises that remain unsure given the complex nature of their needs, need for offline access of documents, perceived security threats among other reasons. Greyhound Research recommends IT Decision Makers to use Google Apps for Business in cases when looking for a light-weight, mobile-friendly, low-cost collaboration solution and those with a highly mobile workforce.

  • Google is aggressively investing in the Android ecosystem, for the enterprise. While Google Apps for Business continues to be an all-encompassing powerhouse collaboration solution for SMEs, the company is also adding significant muscle to its mobility offerings. A significant change can be expected later this year in its Mobile Device Management strategy that will help solve the current fragmentation of the Android OS market. Other key announcements include Android L, Android One, Google drive for work, updates on Google Docs and improved Developer productivity and data analytics in Google Cloud Platform.

Greyhound Research Standpoint

Albeit Google is significantly adding to its enterprise offerings, focus largely remains Google Apps for Business. Greyhound Research recommends organisations with significant investments in the Microsoft environment to evaluate their decision before migrating to Google apps – this deems the need for assessment on parameters like architecture and management, value for money, mobility readiness among other reasons. In addition, for companies with extensive Content Management needs including creation, indexing and search, Google Apps is not the most preferred choice. Further, despite its efforts to launch simplified MDM solution across all its OEMs, CIOs will need to invest in additional MDM tools to secure other mobile OS platforms. Having said that, organisations with a highly mobile workforce must seriously consider Google apps for reasons including simpler licensing (compared to Microsoft), well integrated APIs and powerful collaboration capabilities.

What’s your Standpoint?

Do you think Google has done enough to earn top of mind recall in enterprises and enterprise mobility initiatives?

If you are a Google user and want to know more about their latest initiatives or are planning to migrate and need more insights, leave a comment or send me an email on sgogia@greyhoundgroup.com.

Note for Technology Users – Join Our Exclusive Community!

Greyhound Research values your opinion and invites IT decision makers and business leaders involved in IT projects to join our exclusive, vendor-free research panel, Greyhound Golden Gate. If your story if exclusive and we have your permission, we will write a post about you and the project to share it with the larger community. Over and beyond, this also gives you access to some of our thought-leading research and experts. Please write to me on sgogia@greyhoundgroup.com and we’ll take it further from there!

Note for Vendors and Providers – Did you see our Research Agenda?

Do check out our extensive research schedule that covers a vast variety of topics including new-age business themes, disruptive technologies, business and technology roles. Please write to me on sgogia@greyhoundgroup.com and we’ll gladly share a copy of the research schedule with you.

Related Material On This Topic

Wish To Use This Material?

Greyhound Research is happy to provide reprint rights and official reprints in PDF format. Please send us a note on connect@greyhoundgroup.com.

Copyright © 2014 Greyhound Research. All rights reserved.

The IBM Apple Deal – A Marriage Made In Heaven?

Image Source: IBM Website

On July 15th, IBM and Apple announced an exclusive partnership to bring Apple devices, business applications, and enterprise-grade services to enterprise customers. Touted to be a landmark partnership, this alliance aims to solve the long pending enterprise mobility issues like security, availability of vertical-specific, enterprise-class apps, deep data analytics and big data capabilities on the mobile among others. In a world where relationships between IT vendors are under constant change – only recently Microsoft and Salesforce.com announced a global partnership – Greyhound Research believes it’s critical to see this announcement holistically.

While more details on the announcement can be read in the press release, Greyhound Research believes this announcement (launched as part of IBM’s MobileFirst initiative) helps IBM make a visible commitment to the enterprise mobility space and will also open up fresh avenues for its ISVs and other partners. We believe this partnership does particularly well in light of some other key announcements by IBM in the recent past, specifically BlueMix, its Platform-As-A-Service (PaaS) and the Enterprise Cloud Marketplace. These announcements, put together, augment the acquisition of Fiberlink (MaaS360) that has already managed to reasonably dent other heavy weights like MobileIron and AirWatch (now acquired by VMware).

Greyhound Research believes while this announcement willdefinitely shake up the status quo in Emerging Markets, whether or not it’s a success will ultimately depend on how well it is executed (details below). We believe it’s important to view this change in context to IBM’s previously lacking top-of-mind-recall for Enterprise Mobility initiatives in Emerging Markets.

  • CIOs need apps and solutions to work (equally well) across all OS platforms and form factors.  Organisations in Emerging Markets are increasingly adopting BYOD programs and encouraging multi-OS, multi-form factor environments. While Apple products are making their presence felt in organisations – a study from Greyhound Research unveiled that 39% of enterprise workforce in Emerging Markets reported using one or more Apple products at the workplace – other OS platforms like Android, Windows Mobile and Blackberry continue to exist and thrive both with consumers and organisations alike.
  • Organisations in Emerging Markets need a partner that truly understands their pains. A recent study by Greyhound Research  unveiled that more than 50 percent IT decision makers were unclear about the best approach to source mobility applications and better manage security. Further, more than 30 percent stated to be confused on choosing a preferred partner for enterprise-grade mobility apps – 27 percent of these stated to be developing apps using in-house team. For this IBM-Apple partnership to be successful, the proposed apps and solutions must serve country-specific industries like Islamic Banking and Microfinance including language support and adherence to regulatory restrictions on hosting and use of Cloud-delivered services. 
  • Clarity on commitment to invest in markets that matter. Countries like China and India that are attracting significant investments from players like Samsung, Blackberry, Google and Microsoft. Greyhound Research believes IT decision makers are wary of players that are shy of investing in feet on street that truly understand enterprise mobility (in specific) and can tailor solutions.
  • Emerging Markets need special financial program to ensure successful adoption. Unlike the US market where Apple devices are bundled (hence cheaper) and organisations have deeper pockets to sponsor devices for employees, organisations in Emerging Markets do not always have such provisions. Greyhound Research believes organisations in Emerging Markets can stand to benefit from IBM’s heavy use of its financial arm, IBM Global Financing. IBM is known to use this tactic to reduce CAPEX payments and offer highly lucrative OPEX payments.
  • Helping CIOs justify and transition existing investments. Mobile first approach is a priority for Organisations in Emerging Markets – a recent study by Greyhound Research unveiled that 70 percent organisations are either already running or planning a mobility technology expansion project. Despite a solid offering by IBM and Apple, Greyhound Research believes CIOs will find it challenging to stop their existing investments and justify a new approach to their mobility initiatives. Questions regarding the success of this alliance still remain unanswered and Greyhound Research advises IT Decision Makers to ask for clarity on some of the key issues raised above prior to making any significant changes to the existing mobility strategy. 
  • Android, Windows Mobile and Blackberry will continue to be relevant for organisations. It’s unfair to assume this announcement means troubled times for other key players in the enterprise mobility arena. Greyhound Research expects this announcement will drive similar announcements – if not bigger – from other players like Google, Samsung, Blackberry and Microsoft. It’s critical for IT decision makers to not stop their investments with these players; instead it is advised to slow down additional investments till more clarity is offered from each of these players.

The union of IBM and Apple is undoubtedly picture perfect and the one that meets all possible tick boxes in the checklist – IBM understands enterprise and Apple masters mobile devices. Put together, there are no areas where conflict can arise. However, Emerging Markets presents numerous challenges and success is contingent on how well IBM and Apple are able to execute in local markets. In short, while this partnership is made in heaven, but only to be executed in realities of a competitive market. 

What’s your Standpoint?

Do you think this is a good step by IBM? Are you also struggling with making a decision on which app to mobilize and how to better manage security? Leave a comment and share with us your experience or send me an email on sgogia@greyhoundgroup.com.

Note for Technology Users – Join Our Exclusive Community!

Greyhound Research values your opinion and invites IT decision makers and business leaders involved in IT projects to join our exclusive, vendor-free research panel, Greyhound Golden Gate. If your story if exclusive and we have your permission, we will write a post about you and the project to share it with the larger community. Over and beyond, this also gives you access to some of our thought-leading research and experts. Please write to me on sgogia@greyhoundgroup.com and we’ll take it further from there!

Note for Vendors and Providers – Did you see our Research Agenda?

Do check out our extensive research schedule that covers a vast variety of topics including new-age business themes, disruptive technologies, business and technology roles. Please write to me on sgogia@greyhoundgroup.com and we’ll gladly share a copy of the research schedule with you.

Related Material On This Topic

Wish To Use This Material?

Greyhound Research is happy to provide reprint rights and official reprints in PDF format. Please send us a note on connect@greyhoundgroup.com.

Copyright © 2014 Greyhound Research. All rights reserved.

IT Report Card To The NDA Government – Evaluating The Union Budget 2014-15

As a follow-up to our previous blog where Greyhound Research highlighted pain points IT decision makers are facing in India, below is an IT report card for the NDA Government post the announcements in Union Budget 2014-15. This report card assesses various schemes and initiatives announced by the new government and the expected outcomes for the IT sector.

While a can of worms might be in the offing when the government rolls out more details, the budget announcement has only marginally uplifted sentiments in the technology sector. With a mixed bag of hits and misses and little definitive guidance, IT buyers and provides are still left shooting in the dark. Does this ring worry bells for the sector? Read on.

  • The NDA Government has failed to address long pending issues hurting CIOs. In a recent blog Greyhound Research highlighted issues that have long troubled IT buyers. These issues had failed to garner attention from the UPA Government in the previous budget as well. Greyhound Research was expecting these to be addressed this time around, however little has been done by the NDA government. This has been explained in detail in the report card below.

Part 1_Final

  • The budget did not offer clarity on announcements from previous year. The need for accountability, transparency and effective governance are key reasons why the NDA Government came to power with clear majority. But the announcements made in the Union Budget 2014-15 did little to clarify the government’s stand, vision and next steps on the announcements made in the previous budget by the UPA government. Greyhound Research highlighted some of these in a blog last year where we raised serious concerns on the effectiveness and outcomes from some of these policies. For more details on how the NDA Government tackled each of these announcements, refer to the report card below.

Part 2_Final

  • Union Budget 2014-15 – definitive opportunities for IT vendors, but big on guidance and low on details. While the NDA Government has done well to offer broad details on some of the key programs it wishes to pursue during its tenure, very few details have been offered. Clearly, a lot of critical announcements made in the budget have been aspirational in nature with very little or no real outcomes in the near future. Having said that, the new Finance Minister has surely understood the need to bring the Indian economy back to a double-digit growth figure and focus on sectors like Small and Medium Enterprises (SMEs), Insurance, Real Estate and Defence. While Greyhound Research expects these initiatives to create fresh demand for IT, not all initiatives will benefit IT vendors equally. The report card below highlights some of the key announcements and the resultant outcome for IT vendors.

What’s your Standpoint?

What are your observations from the announcement made in the Union Budget 2014? Has it done much to uplift your sentiments?

Leave a comment and share with us your experience or send me an email on sgogia@greyhoundgroup.com.

Note for Technology Users – Join Our Exclusive Community!

Greyhound Research values your opinion and invites IT decision makers and business leaders involved in IT projects to join our exclusive, vendor-free research panel, Greyhound Golden Gate. If your story is exclusive and we have your permission, we will write a post about you and the project to share it with the larger community. Over and beyond, this also gives you access to some of our thought-leading research and experts. Please write to me on sgogia@greyhoundgroup.com and we’ll take it further from there!

Note for Vendors and Providers – Did you see our Research Agenda?

Do check out our extensive research schedule that covers a vast variety of topics including new-age business themes, disruptive technologies, business and technology roles. Please write to me on sgogia@greyhoundgroup.com and we’ll gladly share a copy of the research schedule with you.

Related Material On This Topic

Wish To Use This Material?

Greyhound Research is happy to provide reprint rights and official reprints in PDF format. Please send us a note on connect@greyhoundgroup.com.

Copyright © 2014 Greyhound Research. All rights reserved.

5 Problems Indian IT Decision Makers Need Solved from Union Budget 2014-15

The newly appointed Government in India has worked like a shot in the arm for country’s economy.  A recent study by ASSOCHAM confirmed that this new wave of leadership for India is expected to double foreign investments to US$ 60 billion. While it’s hard to miss the air of optimism in the country, longevity of this sentiment is contingent on the announcements in the Union Budget.

To gauge the market sentiment, Greyhound Research connected with over 30 senior IT Decision Makers. The outcome of these conversations was unanimous – the budget will either open a pandora’s box or the government will take the courage to bite the silver bullet.

Problem #1 – Lack of clarity on multiple policies including the transition to GST and FDI in Retail.

Greyhound Standpoint – This lack of clarity has paralyzed IT investments and decision making in many instances has stretched to over 4 quarters. This continues to plague orgs in BFSI, Retail, Manufacturing and multiple other verticals that have a high degree of dependence on such policies.

Problem #2 – 12 per cent service tax on broadband and mobile internet.

Greyhound Standpoint – Growth plans to Tier-3 towns are contingent on broadband and mobile internet penetration.  Key deterrent to higher penetration is the 12 per cent service tax which the government currently levies on internet, like other telecom services.

Problem #3 – Absence of sufficient incentives for SMEs to invest in technology.

Greyhound Standpoint – Despite the scale and the necessary volume (over 29mn orgs per latest MSME survey), orgs in this segment – particularly start-ups – do not have enough incentives from the government to invest in technology. The new government must provide support for budding entrepreneurs challenged by the lack of necessary support system, particularly IT systems.

Problem #4 – Double taxation on software significantly increases TCO.

Greyhound Standpoint – The government levies multiple levels of taxes – sales tax/VAT, CVD/Excise Duty and service tax – on procurement of new software. This is a major deterrent for orgs in India to buy original software. Government must implement a simplified tax regime which clears this confusion. This is increasingly critical given the higher number of organizations now turning to Software-as-a-Service and leveraging public cloud to deliver applications.

Problem #5 – Customers continue to feel scared to pay on both online and mobile platforms.

Greyhound Standpoint – While weak cyber security laws are largely to be blamed for this lack of confidence, RBI regulations haven’t been sufficient as well. RBI must go beyond 3D-Secure and multi-factor authentication and build stricter policies to establish trust in e-commerce. Government must also work towards promoting mWallet services in India to encourage financial inclusion.

It’s clear that the industry expects the new government to take measures that will act as stimulus and not adopt populist measures that will do little to change the status quo. Such decisions have traditionally suffered with lack of commitment from the previous government and the industry is now expecting this to change.

What are your expectations from the Union Budget this year? Do you think the Government will take a populist stand or introduce more effective policies?

Leave a comment and share with us your experience or send me an email on sgogia@greyhoundgroup.com

Note for Technology Users – Join Our Exclusive Community!

Greyhound Research values your opinion and invites IT decision makers and business leaders involved in IT projects to join our exclusive, vendor-free research panel, Greyhound Golden Gate. If your story if exclusive and we have your permission, we will write a post about you and the project to share it with the larger community. Over and beyond, this also gives you access to some of our thought-leading research and experts. Please write to me on sgogia@greyhoundgroup.com and we’ll take it further from there!

Note for Vendors and Providers – Did you see our Research Agenda?

Do check out our extensive research schedule that covers a vast variety of topics including new-age business themes, disruptive technologies, business and technology roles. Please write to me on sgogia@greyhoundgroup.com and we’ll gladly share a copy of the research schedule with you.

Wish To Use This Material?

Greyhound Research is happy to provide reprint rights and official reprints in PDF format. Please send us a note on connect@greyhoundgroup.com

Copyright © 2014 Greyhound Research. All rights reserved.

Like India, Infosys Needs A Shot In The Arm (and Now)!

infosys_logoIndia has only recently finished the most significant federal elections witnessed in the past few decades. Not only did the elections bring out the clear winner in Narendra Modi, it has also worked like a shot in the arm for country’s economy.  A recent study by ASSOCHAM confirmed that this new wave of leadership for India is expected to double foreign investments to US$ 60 billion. This is surely a major boost from the distressed condition of the Indian economy under the previous Government.

Multiple parallels can be drawn from the above to the current state at Infosys. The much adored firm and a flagship of the Indian IT Services community is being faced with multiple challenges and receiving intense heat from stakeholders across the board. Below are some quick highlights from Greyhound Research on the current state of affairs at Infosys.

  • NRN’s come back and recent senior level exits are nothing short of a crisis. NRN’s comeback to Infosys not only signified troubled times at Infosys; it also spoke at length about the failure of existing management to bring about change. The recent series of senior level exits only amplifies this issue and speaks of the brewing conflicts internally at Infosys. This raises serious doubts on the broader health of the company.
  • Clients want change…in the true sense of the word. Greyhound Research has spoken to multiple marquee Infosys customers over the last two weeks and two consistent views have emerged – 1) the need for Infosys to step out of their comfort zone and acquire companies that help bridge the service offerings gaps, and 2) clarify reasons for the recent series of senior level exits and offer definitive guidance on the new management to win back client confidence.

Greyhound Research Perspective – The need of the hour is a shot in the arm for Infosys!

  • Hire a leader who understands the Infosys DNA and can appease the stakeholders. To overcome the recent negative market sentiment, Infosys must hire a leader who truly understands the evolving IT Services landscape and most importantly, the Infosys DNA. While the market has been abuzz with Infosys board contemplating an external candidate for the CEO role, Greyhound Research believes it’s critical that this individual is well versed with the Infosys DNA – the company is at a critical juncture and the new honcho must understand the internal dynamics and the issues surrounding the company. While an external candidate can help bring in new perspectives, the gestation time for this individual to deliver outcomes can cost Infosys a few more senior executives and clients. 
  • To win back client confidence, Infosys must invest in a team that stays and delivers. Greyhound Research believes Infosys must onboard a team equipped to understand (and respond) to the rapidly changing IT services landscape. While a new leader can help set a new vision and path for the company to follow, the second-tier management and other key executives will ultimately make the new vision a living reality.

What’s your Standpoint?

Do you think Infosys is in trouble and needs to revamp its strategy to come back seriously in the game? Or do you think it’s time that Infosys will be acquired by another Indian IT Services provider?

Leave a comment and share with us your experience or send me an email on sgogia@greyhoundgroup.com.

Note for Technology Users – Join Our Exclusive Community!

Greyhound Research values your opinion and invites IT decision makers and business leaders involved in IT projects to join our exclusive, vendor-free research panel, Greyhound Golden Gate. If your story if exclusive and we have your permission, we will write a post about you and the project to share it with the larger community. Over and beyond, this also gives you access to some of our thought-leading research and experts. Please write to me on sgogia@greyhoundgroup.com and we’ll take it further from there!

Note for Vendors and Providers – Did you see our Research Agenda?

Do check out our extensive research schedule that covers a vast variety of topics including new-age business themes, disruptive technologies, business and technology roles. Please write to me on sgogia@greyhoundgroup.com and we’ll gladly share a copy of the research schedule with you.

Related Material On This Topic

Wish To Use This Material?

Greyhound Research is happy to provide reprint rights and official reprints in PDF format. Please send us a note on connect@greyhoundgroup.com.

Copyright © 2014 Greyhound Research. All rights reserved.